Booking Policy

Refunds

As per the guidelines outlined by the Australian Consumer Law, we adhere to a policy that does not permit refunds due to a change of mind, instances where you've found a cheaper alternative, or situations where the product or service was not utilised.

Rescheduling/Cancellation

To secure your appointment, a non-refundable and non-transferable deposit of $50 per person is required. Please note that deposits or payments made cannot be transferred between different clients. In December, all mobile appointments will require upfront payment to confirm the booking.

Should you wish to reschedule or cancel your appointment, we kindly request a minimum of 48 hours' notice. For appointments rescheduled or cancelled prior to 48 hours, the $50 deposit (per person) or the pre-paid treatment amount will be credited towards your subsequent appointment.

In cases of rescheduling or cancellation within the 48-hour window, the $50 deposit or the equivalent deduction from previously paid amounts (per person) will be forfeited. Appointments rescheduled or cancelled within 12 hours of the scheduled time will incur a cancellation fee equal to 100% of the treatment cost.

It's important to be aware that both deposits and pre-paid treatments maintain a validity period of 12 months.

Services and Products

In order to ensure an effective service, providing all requested information on the consultation form or communicating factors that could impact your treatment to your technician is crucial.

To achieve your desired results, it's recommended adhering to the guidelines given by your technician.

Appointment Details

By placing a deposit for a treatment, you are in agreement with the provided Terms and Conditions. Clients acknowledge that the quoted price by WhitenUp is contingent on the chosen location and requested service. If there are changes in location or service from the initial treatment quote, additional charges may apply.

For appointments at apartment locations, it is necessary to provide on-site visitor parking for the technician during the appointment.

While we endeavor to accommodate all clients, we might not always be able to accommodate late arrivals. If you anticipate running late, please notify your technician or our head office. Delays exceeding 15 minutes may result in deductions from your appointment time or necessitate rescheduling to accommodate other appointments.

Training Course Payment and Rescheduling Policy.

1. Payment Policy

All training courses must be paid in full at the time of booking. This upfront payment secures your selected 1:1 training day and provides access to online tutorials and resources prior.

2. Refund Policy

Due to the nature of our training courses, including the allocation of a dedicated trainer and early access to online materials, we do not offer refunds once a booking has been made.

3. Rescheduling Policy

If you need to reschedule your training session, a minimum of 2 weeks notice is required. This notice period is necessary because we accept only a limited number of students each month to ensure the quality of our training. To request a reschedule, please contact us at nicole@whitenup.com.au. We will do our best to accommodate your new preferred date within our availability.

5. Agreement to Terms

By booking a training course with us, you agree to the above payment, refund, and rescheduling policies.

Thank you for choosing our training services. We look forward to working with you to achieve your goals.